I have now filed formal complaints with the Curacao Gaming Commission and CasinoGuru. Please provide a timeline for the credit of my 1st place winnings immediately to avoid further escalation. This side keval raj sahu User name - 897raj Gaming id - 24431793 Gaming provider - galaxsys (at 1win platform) license no.(#8048/JAZ) Tournament name - build your tower rush Winning amount - 2,09,793.98rs Tournament date - 31st jan to 5th feb Ticket raised - SCP-132519 I have called then so many times even sent a so many emails bht still not getting any answers , they are still saying wait already so many days have been passed still didn't get my winning prize money. All screenshot of tournament i have shared please check this out and credit my winning amount on my gaming id.

After all this .. not getting any solution.. still haven't recieved my Winning prize money .. I have asked 100times when my winning will be get credited but not getting answer everyday they are saying.. your request send to concerned team but 6-7 days has been passed still not get the answer from concerned team or what should I do .. why I am not getting my winnings ??? When I will get my winning and why it's taking so long tournament has been ended since 5 th Feb but still nothing happenes.. please give me my winning ..

On 5th Feb the tournament has been ended .. and I got 1 st position on that promotional challange by galaxsys gaming provider .. on this platform.. but it's been so many days have been passed and today it's 12 th Feb and still not get my prize money 2000€..